Collect details... Call the customer... Convert the opportunity

Once you've got them on your website make the most of the opportunity, Let Leadcall make an instant call, transforming a website visit into an inbound call within seconds.

Websites are fast becoming a company's shop window. You want visitors to the website but you also want customers to call because conversion rates dramatically increase once the customer is on the telephone.

If your company provides online quotes for products and services such as:

• Insurance
• Mortgages
• Loans
• Cars
• Holidays
• Houses

We can integrate Leadcall into your website so if a customer browsers your site but doesn't go through with the purchase, we make an instant call using the details they've completed on the website.

This feature has been well received by customers as they may have had trouble making the purchase online and needed assistance from a knowledgeable operator.

You could improve your Customer Service by giving the customer the opportunity to ask for help, insert a Call Back button on every webpage that will automate a call into a designated operator anywhere within your organisation. Unlike the majority of implementations, our call back buttons actually generate a live call within a few seconds. They don't rely on an advisor receiving an email asking them to call a customer just as they're about to go on lunch or worse still, they're on holiday for two weeks. Every call is announced to the Contact Centre operator, so they know who they are talking too and what about. Additionally, the customer gets full visibility of their request. Their screen updates in real time as the call back progresses.

Another excellent feature is the ability to track customers as they navigate through your website. If they've filled a shopping basket and then leave the site or completed an application form and don't purchase, within seconds we can make a call and ask why.

All of the above features will be seen as excellent Customer Service and it will dramatically improve the chances of you closing a deal or retaining customers.